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Billing & Refunds

Refund & Token Buyback Policy

Effective Date: September 12, 2026

1. Token Balances & Active Periods

1Rute operates on a prepaid token model. Unused token balances never expire, but require an active account service window to execute inference requests through the gateway. If your active period expires, your remaining tokens stay intact in your account; simply top up with a token package to reactivate your gateway access.

2. Consumed Tokens Non-Refundable

Because token costs are consumed through real-time compute execution on upstream AI model infrastructure, successfully processed inference requests cannot be cancelled, reversed, or refunded once delivered.

3. Upstream & Gateway Failure Protection

Requests that fail due to upstream model provider outages (e.g., 5xx errors from the underlying endpoint) or internal gateway interruptions are not debited from your balance. Your balance is only charged when an inference response is successfully processed.

4. Unused Token Buyback Policy

1Rute offers a transparent Token Buyback Policy to give developers full confidence. If you decide to close your account or request a refund for any remaining, unused paid token balance, we provide guaranteed token buybacks at fixed official rates:

Official Token Buyback Conversion Rates
Indonesian Rate (IDR)
IDR 80 / 1,000,000 Tokens

Standard rate for domestic bank and e-wallet settlements.

International Rate (USD)
$0.005 / 1,000,000 Tokens

Equivalent reference rate for international payouts.

Sample Buyback Payout Calculation:
10M Tokens
IDR 800
$0.05 USD
50M Tokens
IDR 4,000
$0.25 USD
100M Tokens
IDR 8,000
$0.50 USD
500M Tokens
IDR 40,000
$2.50 USD

Buyback Eligibility & Terms:

  • Paid Balances Only: Buybacks apply exclusively to unused tokens purchased through official paid token packages.
  • Promotional Exclusions: Promotional grant codes, welcome bonus tokens, trial balances, and free vouchers have zero cash value ($0 / IDR 0) and cannot be redeemed for cash buyback.
  • Payment Processing Fees: Any third-party payment processing fees or domestic/international bank transfer charges may be deducted from the final payout settlement.

5. Request & Payout Procedure

To submit an unused token buyback request, please contact our support team with:

  1. Your registered 1Rute account email address.
  2. The total unused token balance for buyback settlement and account closure.
  3. Your preferred payout destination details (Bank name and account number for IDR, or verified international payment address for USD).

Buyback requests are reviewed and disbursed within 1 to 3 business days following account ownership verification.